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Oyasoo

Support

For any support queries, contact: oyasoo@dingit.nl

Report a problem

The quickest way is from the app: Settings → Help & feedback. You can attach a diagnostics file with the last 7 days of Oyasoo’s log, which helps a lot when sleep wasn’t detected correctly. The app shows you the file before you send it; attaching it is up to you.

Common questions

Oyasoo didn’t detect my sleep

  • Check Settings → Permissions: Screen Time must be on. Oyasoo can’t detect sleep without it.
  • Check that Sleep detection is on at the top of Settings.
  • After installing, give it a night: sleep is worked out the morning after.
  • Sleep shorter than 3 hours isn’t detected. Add it yourself with + on Today.

The times are a bit off

Tap Edit on Today to correct them. Oyasoo learns from your corrections when you usually fall asleep after putting your phone down. If you lay awake without touching your phone, Oyasoo counts that as sleep: correct it the same way.

My hours change, or I work nights

Turn on Settings → My sleep times vary. Sleep of 3 hours or more is detected at any time of day.

I have a new iPhone

Premium comes back by itself when you sign in with the same Apple Account. If it doesn’t, open the Premium screen and tap Restore Purchases. Your history comes along if you move your iPhone backup. Without a backup, Premium users can use Settings → Restore from Apple Health to bring back the sleep Oyasoo wrote to Health.

A night is missing in Apple Health

Oyasoo adds a night to Health when you open the app after waking up. Only nights Oyasoo is fairly sure about go to Health; you can still see the others in Oyasoo.

How do I cancel Premium?

In Oyasoo, Settings → Manage Subscription, or in your iPhone’s Settings → [your name] → Subscriptions. Premium stays active until the end of the period you paid for.

How do I delete my data?

Delete the app: everything Oyasoo stored goes with it. Sleep that Oyasoo wrote to Apple Health stays there; you can delete it in the Health app under Sleep → Show All Data.

More about what Oyasoo stores is in the privacy policy.